Return & Exchange Guidelines

If you need help, please contact our customer service:

deals@wholesaleside.com

1. Please contact Customer Service through here , or send us an online message with order number, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please pack up the item(s) with the original packaging.
3. Most returns are processed within 5 business days after we receive your package.

Important Notice

1. You have 20 days to decide if an item is right for you, if not, you can certainly come to us within 7 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (excluding scarves, bags, and mermaid blankets).
3. Items returned must be in their unused condition with the original packaging. We do not accept a returned item that's worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be at your own cost.
6. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Note: The original shipping fee and insurance are non-refundable.